Técnico de Soporte (presencial en Iztacalco)
Core
On-site IT field support representative providing proactive hardware, software, and network troubleshooting for client sites.
Role type
Mid-level IT Support Technician (Field)
Builds
Stable IT operations for client end-users across multiple devices.
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows OS administration, MS Office 365, thermal printer management, handheld scanner operation, basic networking, domain policies, certificate consoles, peripheral diagnostics, ticket resolution, inventory management, proactive monitoring tools.
Preferred skills
Active communication, teamwork, problem-solving.
Responsibilities
Provide end-user support, configure and manage IT equipment, inventory IT assets, resolve and track tickets, perform preventive and corrective maintenance on laptops, printers, mobiles, handhelds, switches, and nodes, administer manufacturing EPS systems, resolve technical issues on assigned hardware/software platforms, use monitoring tools to identify prevention opportunities.
Seniority
Mid-level, hands-on IC
