Técnico de Soporte (Presencial en Tamaulipas)
Core
Field support representative providing proactive on-site IT support for end-users, managing preventive and corrective troubleshooting for printing systems, mobile devices, handhelds, laptops, and network infrastructure.
Role type
Senior IC IT Support Technician (Field)
Builds
Stable IT operations for manufacturing site clients
Domain
Manufacturing / IT Infrastructure
Required skills
Windows OS administration, MS Office 365, thermal printer management, handheld scanner operation, basic networking, domain policies, certificate consoles, control panel functions, peripheral diagnostics, ticket resolution, inventory management
Preferred skills
Active communication, teamwork, proactive monitoring procedures
Technologies
Windows, MS Office 365, Thermal Printers, Handheld Scanners, Switches, Network Nodes
Responsibilities
Provide user support, configure and manage equipment, inventory IT assets, resolve tickets, perform preventive and corrective maintenance on laptops/printers/mobiles/switches, troubleshoot hardware/software platforms, administer manufacturing EPS systems
Seniority
Mid-level, hands-on IC