Tech Support Representative - (In Michigan)
Core
Provide technical helpdesk support for IT systems supporting vehicle programming, including problem recognition, research, isolation, and resolution.
Role type
Technical Helpdesk Representative
Builds
IT support services for vehicle programming systems
Domain
Automotive IT / Technical Support
Deliverable
client delivery
Required skills
IT or automotive systems knowledge, PC hardware and software experience, LAN/WAN infrastructure knowledge, PC hardware and networking component repair, problem solving
Preferred skills
Business process management and optimization, Six Sigma or PMP certification
Technologies
PC hardware, networking components, LAN/WAN
Responsibilities
Execute business process transactions, collaborate with senior analysts and managers, assist in process improvement projects, support team in identifying process bottlenecks, ensure compliance with quality guidelines, contribute to updating process procedures
Seniority
Entry-level to Junior, hands-on IC