Banking & Financial Services Client Success Management Leader
Core
Lead a team of Client Success Managers to drive customer retention, expansion, and financial performance for strategic enterprise clients in the Financial Services Industry.
Role type
Senior Client Success Management Leader (Player-Coach)
Builds
Strategic enterprise accounts and revenue growth within the Financial Services portfolio
Domain
Banking & Financial Services / Technology Consulting
Required skills
Enterprise account leadership, P&L ownership, revenue growth strategy, executive relationship management, portfolio management, financial forecasting, team leadership, commercial acumen, operational governance
Preferred skills
Banking/Financial Services industry experience, technology services background, cloud transformation knowledge, data analytics expertise
Technologies
Digital Engineering, Software Engineering, Enterprise Platforms, Application Modernization, Cloud Transformation, Data & AI, Automation
Responsibilities
Own and grow a portfolio of strategic FSI accounts; Build trusted relationships with senior client stakeholders; Lead account planning and executive business reviews; Drive expansion pipeline generation; Monitor customer health and delivery performance; Own revenue, profitability, and growth performance across the assigned portfolio
Seniority
Senior, hands-on IC with team leadership
