Banking & Financial Services Client Success Management Leader
Core
Lead a team of Client Success Managers to drive customer retention, expansion, and financial performance for strategic enterprise clients in the Financial Services Industry.
Role type
Senior IC Client Success Management Leader (Player-Coach)
Builds
Strategic enterprise accounts and revenue growth within the Financial Services portfolio
Domain
Banking & Financial Services / Technology Consulting & Engineering Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account leadership, P&L ownership, revenue growth strategy, executive relationship management, portfolio management, financial forecasting, team leadership, operational governance
Preferred skills
Banking and Financial Services industry experience, Digital Engineering knowledge, Cloud Transformation expertise, Data & AI capabilities
Technologies
Digital Engineering, Software Engineering, Enterprise Platforms, Application Modernization, Cloud Transformation, Data Analytics, AI, Automation
Responsibilities
Own and grow a portfolio of strategic FSI accounts; Build trusted relationships with senior client stakeholders; Lead account planning and executive business reviews; Drive expansion pipeline generation and account growth; Monitor customer health and delivery performance; Own revenue, profitability, and growth performance across the assigned portfolio
Seniority
Senior, hands-on IC with team leadership