Client Success Manager – Banking & Financial Services Industry
Core
Drive client satisfaction, account growth, and operational excellence for Banking & Financial Services clients by managing Consulting and Engineering Services (CES) delivery, resourcing, and commercial compliance.
Role type
Senior Client Success Manager (Account Management & Delivery)
Builds
Consulting and Engineering Services (CES) delivery, account renewals, and revenue growth
Domain
Banking & Financial Services / IT Consulting & Engineering
Deliverable
client delivery
Required skills
Client relationship management, full lifecycle project leadership, account growth and expansion, internal orchestration, financial governance, risk management, digital agility
Preferred skills
AI and technology adoption knowledge, resilience under pressure, coaching and mentoring
Technologies
DXC standard tools, architecture
Responsibilities
Own all aspects of CES delivery including contract renewal, profitability, and service level agreements; drive on-account growth through pipeline development and solutioning; serve as the central lead for account activities and escalation point; align resourcing strategy to ensure capable resource assignment; drive financial governance including cash collection and AR challenges; ensure delivery and commercial compliance with contractual obligations; collaborate cross-functionally to align on client objectives and surface value creation opportunities.
Seniority
Senior, hands-on IC