Client Success Manager – Banking & Financial Services Industry
Core
Drive client satisfaction, account growth, and operational excellence for Banking & Financial Services clients by managing end-to-end consulting and engineering service delivery.
Role type
Senior Client Success Manager (Consulting & Engineering Services)
Builds
Consulting and Engineering Services (CES) delivery, account renewals, and revenue growth
Domain
Banking & Financial Services / IT Consulting & Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client relationship management, full lifecycle project leadership, value realization & ROI demonstration, account growth & expansion, internal orchestration, risk governance, digital agility
Preferred skills
AI and technology adoption trends, multi-layered account management, strategic resourcing
Technologies
DXC standard tools, architecture
Responsibilities
Own all aspects of CES delivery including contract renewal, profitability, and SLAs; drive on-account growth via pipeline development and forecasting; serve as central lead for account activities outside sales; align resourcing strategy to ensure capable resource assignment; drive financial governance and cash collection; ensure delivery and commercial compliance; collaborate cross-functionally to align on client objectives; act as the voice of the client and escalation point; drive operational excellence and KPI tracking.
Seniority
Senior, hands-on IC