Onsite Support Engineer
Core
Onsite IT support engineer responsible for hardware break-fix, OS installation/troubleshooting, and desktop lifecycle management for enterprise clients.
Role type
Onsite Support Engineer
Builds
Desktop workstations, laptops, printers, and peripheral equipment
Domain
Enterprise IT Infrastructure / End User Computing
Deliverable
physical/clinical work
Required skills
Windows OS support, hardware troubleshooting, ticket management, asset lifecycle tracking, vendor coordination
Preferred skills
Network topology knowledge, VPN configuration, server isolation basics
Technologies
Windows OS, Microsoft Office, Lab workstations
Responsibilities
Install, upgrade, and troubleshoot Windows OS and desktop applications; perform hardware break-fix on computers, laptops, and printers; manage desktop lifecycle programs and asset documentation; monitor ticket queues and ensure SLA compliance; coordinate with external vendors for repairs.
Seniority
Mid-level, hands-on IC
