French Bilingual Customer Service Representative (Life Insurance)
Core
Provide exceptional customer service to French-speaking Life Insurance policyholders, advisors, and providers via inbound and outbound calls.
Role type
Bilingual Customer Service Representative (Life Insurance)
Builds
Customer support interactions for Life Insurance products and services
Domain
Life Insurance / Financial Services
Deliverable
client delivery
Required skills
Fluent French (written and verbal), English, Life Insurance policy administration knowledge, customer service experience, problem-solving, multitasking, system navigation
Preferred skills
Annuity contact center experience, insurance policy administration systems knowledge, regulated financial services environment experience, escalation handling
Technologies
Company customer support systems
Responsibilities
Respond to inbound inquiries in French and English, conduct outbound calls and follow-ups, provide accurate policy/product information, research and resolve concerns, process requests and maintain records, document interactions, meet service level and satisfaction goals, participate in training and continuous improvement
Seniority
Entry-level to Junior, hands-on IC