ServiceNow Solution Architect
Core
Lead end-to-end architecture, design, and delivery of enterprise ServiceNow solutions for clients in Singapore and the ASEAN region, acting as a trusted advisor to translate business objectives into technology.
Role type
Senior ServiceNow Solution Architect
Builds
Enterprise ServiceNow solutions across Technology Workflows and Enterprise Workflows (CMDB, ITSM, ITOM, ITAM, HAM, SAM, IRM, SPM, App Engine, Now Assist)
Domain
IT Services / Enterprise Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow architecture, ServiceNow consulting, ITIL processes, solution design, architecture governance, technical leadership, pre-sales solutioning, AI/Generative AI adoption, stakeholder management
Preferred skills
AI-driven solutions, Generative AI, application engineering, integration architecture, TOGAF, cloud certifications
Technologies
ServiceNow, Now Assist, Generative AI, CMDB, ITSM, ITOM, ITAM, HAM, SAM, IRM, SPM, App Engine
Responsibilities
Lead end-to-end architecture, design, and implementation of ServiceNow solutions; Conduct architecture reviews, design workshops, and governance activities; Act as a trusted advisor to clients for discovery sessions and strategy; Support pre-sales activities including RFPs, proposals, and effort estimation; Drive adoption of ServiceNow AI capabilities and lead AI-related Proof of Concepts
Seniority
Senior, hands-on IC with strategic advisory
