IT Support Specialist (Meeting Room Support & Power Platform)
Core
Provides 2nd Level onsite support for meeting room technologies (AV, Unified Communications) and develops Power Platform solutions to automate processes and modernize legacy systems.
Role type
Senior IC IT Support Specialist (Meeting Room & Power Platform)
Builds
Production meeting room infrastructure, Power Platform apps, dashboards, and automated workflows for SAP global teams.
Domain
IT Operations / AV Infrastructure / Microsoft Power Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
2nd Level IT support, Windows/macOS/iOS/Android troubleshooting, Microsoft 365 administration, Power Platform (Apps, Automate, Dataverse, Power BI), ServiceNow, AV/UC technologies, Agile methodologies
Preferred skills
Disaster recovery planning, data migration, project management, process improvement, stakeholder management
Technologies
Power Apps, Power Automate, Dataverse, Power BI, ServiceNow, Microsoft 365, Dynamics 365, SharePoint, Data Factory
Responsibilities
Troubleshoot meeting room tooling and equipment, design and implement Power Platform solutions, analyze ServiceNow ticket data and build reports, lead IT/AV projects, maintain technical documentation, collaborate with 3rd level teams and vendors
Seniority
Senior, hands-on IC
