Document Management Business Analyst - US HYBRID
Core
Business Analyst supporting document management operations, vendor coordination, and workflow optimization for Life Insurance and Annuities clients.
Role type
Senior Business Analyst (Operations & Process Improvement)
Builds
Efficient document intake, routing, and delivery workflows for insurance core operations
Domain
Insurance (Life & Annuities) / Business Process Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Vendor coordination, process improvement, workflow management, client onboarding, metrics reporting, stakeholder management, project coordination, operational setup, SLA adherence
Preferred skills
Transformation & Transition (T&T) project experience, automation initiatives, resource allocation
Technologies
None explicitly stated
Responsibilities
Coordinate with outsourced vendors for mail and document operations, support client onboarding and transition activities, optimize document routing workflows, monitor operational metrics and SLA adherence, drive process efficiency and cost-saving initiatives, act as liaison between clients, vendors, and internal teams
Seniority
Senior, hands-on IC with project leadership