Customer Service Specialist - Campos Coffee
Core
First point of contact for customers and café partners, handling orders, enquiries, and solutions across multiple channels while coordinating with Sales, Supply Chain, and Operations teams.
Role type
Customer Service Specialist (Sales & Operations Support)
Builds
Customer relationships, order fulfillment, and seamless service delivery experiences
Domain
Coffee retail and B2B distribution
Required skills
Customer service, order processing, CRM administration, conflict resolution, report generation, campaign support, stakeholder coordination
Preferred skills
Problem-solving, relationship building, adaptability, attention to detail
Technologies
CRM systems, web portals, social media platforms, email, SMS
Responsibilities
Respond to customer enquiries via phone, email, SMS, and social media; process and track customer orders and returns; generate performance reports; support marketing campaigns and customer feedback initiatives; coordinate with Supply Chain and Dispatch teams; maintain accurate customer records.
Seniority
Individual Contributor, entry to mid-level