Service desk Analyst at Client site in Ottawa
Core
Providing telephone and email support for client applications, proprietary programs, and computer equipment at an onsite location.
Role type
Service desk analyst
Builds
Helpdesk services for a client in Ottawa
Domain
IT support / Business process outsourcing
Deliverable
client delivery
Required skills
bilingual English/French, troubleshooting software and hardware, call routing, case management, Microsoft Windows and Office, document management systems
Preferred skills
networking knowledge, mobile device support, IT Technical graduate degree
Responsibilities
Answering calls and emails, monitoring helpdesk operations, assessing and resolving service requests, troubleshooting issues, documenting work in a ticketing system
Seniority
Entry-level to Junior (1-3 years experience)
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