CDI - Technicien support de proximité H/F - Anglais bilingue
Core
Provide Level 1 and 2 technical support to users, diagnosing and resolving hardware, software, and office application incidents while ensuring service level commitments.
Role type
Level 1/2 IT Support Technician
Builds
IT support services for internal and external clients
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Level 1 and 2 technical support, hardware troubleshooting, software troubleshooting, office application support, ticketing system management, incident escalation, user training
Preferred skills
Bilingual communication (French/English), process improvement, proactive problem solving
Technologies
Ticketing systems, office applications, hardware, software
Responsibilities
Diagnose and resolve hardware, software, and office application incidents; manage and follow up on support tickets; escalate complex incidents to expert teams; train users on tools and best practices; improve support processes and service quality
Seniority
Entry-level to Mid-level, hands-on IC
