Deskside Support / Field Services in Ottawa
Core
Provide 2nd-level helpdesk and field services for hardware, software, and proprietary applications at a client site in Ottawa.
Role type
Deskside Support / Field Services Technician
Builds
IT support services for client operations
Domain
IT Infrastructure / Enterprise Technology
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, ticketing system management, problem-solving, case management, Microsoft Windows, printer/PDA support, bilingualism (French/English)
Preferred skills
word processing, spreadsheet, presentation, email, database products, networking, documents management system
Responsibilities
Provide telephone and email support for applications and equipment, monitor 2nd-level support, document requests via ticketing system, assess and resolve support requests, troubleshoot hardware and software problems, arrange repairs
Seniority
Mid-level (3-5 years experience)
