Customer Success Associate - Mexico City (Hybrid)

Mexico💼 Full-time🗓 2026-08-25 → 2026-09-27

Core

Manage a portfolio of B2B fintech client accounts, driving retention, identifying growth opportunities, and ensuring value from onboarding through renewal.

Role type

Customer Success Associate (B2B Fintech)

Builds

B2B payment platform (corporate cards, bill pay, financing) for Latin American businesses

Domain

Fintech / B2B Payments

Deliverable

client delivery

Required skills

Account management, relationship management, commercial drive, CRM proficiency (Hubspot), data analysis, upsell/cross-sell identification, English and Spanish proficiency

Preferred skills

AI tool automation, product usage monitoring, customer health scoring, strategic thinking, process improvement

Technologies

Hubspot, Metabase

Responsibilities

Manage client portfolio to ensure platform value, drive customer retention, identify growth opportunities, collaborate with Sales/Product/Marketing, solve complex customer problems

Seniority

Mid-level, hands-on IC

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About Clara

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.