Senior Associate, Workflow & Automation
Core
Senior Associate supporting Tier 2 platform support, incident leadership, system integrations, and business analysis for an integrated ecosystem of agency workflows, AI, and enterprise systems.
Role type
Senior Associate, Workflow & Automation (Tier 2 Support & Systems Integration)
Builds
Integrated ecosystem spanning agency workflows, AI and automation capabilities, and enterprise systems
Domain
Media & Advertising Technology (Ad-Tech)
Required skills
Salesforce administration, Jira workflow management, SQL query writing, Python scripting, Tableau dashboarding, root cause analysis, data validation, SOP creation
Preferred skills
Mediaocean Suite (Prisma, Radia), Google Cloud Platform (GCP), agency operations background
Technologies
Salesforce, Jira, Confluence, SQL, Python, Tableau, Mediaocean, GCP
Responsibilities
Serve as primary escalation point for complex technical and workflow issues; investigate root causes and assess business impact; translate operational challenges into technical requirements; monitor data flows and resolve synchronization failures; create and maintain process documentation and SOPs; lead training sessions for internal stakeholders
Seniority
Senior, hands-on IC
