Operations Manager - HEART of Communities
Core
Drive operations and site management for the HEART of Communities program, overseeing frontline Community Wellness Advocates and ensuring seamless patient transitions between medical care and community resources.
Role type
Senior Operations Manager (Healthcare/Community Health)
Builds
Community health programs and clinic operations
Domain
Healthcare + Community Health
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and supervision, Clinical operations management, Program logistics and flow management, Quality improvement monitoring, Healthcare system knowledge, Community resource coordination, Project prioritization, Data reporting
Preferred skills
Master's in Healthcare/Business Administration, Community Health Worker (CHW) certification, Bilingual proficiency (Haitian Creole or Spanish)
Technologies
Computerized healthcare information systems, Spreadsheets, Word processing, Presentation applications
Responsibilities
Oversee day-to-day operations of the Community Wellness Advocate and Outreach Team, Coordinate with Nurse Practitioners for patient transitions, Manage physical and virtual program operations including clinic schedules and supplies, Execute operational protocols for frontline staff, Monitor program activity metrics and report to Program Directors
Seniority
Senior, hands-on IC with management oversight
