Customer Support Officer
Core
Frontline customer support officer handling high-volume phone and email enquiries for homeowners and builders regarding the Home Building Compensation Scheme.
Role type
Senior IC customer support officer
Builds
Customer support interactions and case management workflows for the Home Building Compensation Scheme
Domain
Insurance / Residential Building
Deliverable
dashboards & analysis
Required skills
Call centre experience, customer investigation, clear communication, prioritization, case management systems, process improvement
Preferred skills
Insurance or financial services experience
Responsibilities
Respond to 35–40 calls and 15–20 emails daily, investigate customer enquiries, manage customer requests and administrative workflows, maintain accurate customer records, escalate specialist enquiries, identify process improvement opportunities
Seniority
Junior to Mid-level, hands-on IC