Customer Service Officer
Core
Provide day-to-day administrative and customer service support for a retirement living village, managing resident information, processing invoices, and coordinating community functions.
Role type
Administrative Customer Service Officer
Builds
Operational support for a retirement living community
Domain
Aged care / Retirement living
Required skills
Office administration, customer service, invoice processing, record keeping, event coordination, supplier liaison, sales support, Microsoft Office (Word, Excel, Outlook), problem-solving
Preferred skills
Sales experience, leisure/lifestyle industry experience, driver licence
Responsibilities
Responding to phone calls and enquiries, raising and processing invoices, maintaining resident records, coordinating village functions, liaising with suppliers and entertainers, assisting with sales and rental enquiries, supporting residents to access services
Seniority
Individual Contributor, operational support