Administration Team Lead
Core
Lead a high-performing submissions team to deliver quality documentation and exceptional service to insurance clients across Australia.
Role type
Senior IC team lead (administrative operations)
Builds
Accurate quotes, estimates, reports, and compliance documentation for insurance clients
Domain
Insurance / Construction administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentorship, workflow management, KPI monitoring, document review for accuracy/compliance, stakeholder relationship management, process improvement, auditing, recruitment support, advanced Microsoft Office proficiency, high typing speed (60+ WPM)
Preferred skills
Experience reviewing scopes of work, estimates, or technical documentation
Responsibilities
Lead, mentor, and support team members; Allocate daily workloads and monitor performance against KPIs; Review quotes, estimates, reports, and documentation for accuracy and compliance; Manage submission lifecycles to meet service level agreements; Monitor and maintain reporting requirements; Build relationships with field supervisors, estimators, and insurer representatives; Support process improvements and auditing activities
Seniority
Senior, hands-on IC