Senior Technical Success Manager
Core
Guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize Zscaler's cloud-native security solutions to secure digital transformation objectives.
Role type
Senior Technical Success Manager (Customer Success)
Builds
Customer adoption strategies and risk mitigation plans for Zscaler's Zero Trust Exchange platform
Domain
Cybersecurity / Cloud Security / Zero Trust
Deliverable
client delivery
Required skills
Customer success management, technical acumen, strategic alignment, data analysis, risk mitigation, relationship building
Preferred skills
AI-powered operational analytics, predictive health-scoring, cloud and networking security technologies (SD-WAN, MPLS, SWG, DLP, VPNs, CASB), industry certifications (CISSP, CCNP, CCIE, Network+, AWS, Azure, Google Cloud)
Technologies
Zscaler Zero Trust Exchange, SD-WAN, MPLS, SWG, DLP, VPNs, CASB, AWS, Azure, Google Cloud
Responsibilities
Build and nurture relationships with key customer stakeholders to align customer objectives with Zscaler goals; Offer technical guidance and best practices for integrating and operationalizing Zscaler solutions; Manage complex escalations and coordinate resolutions with internal and external teams; Identify adoption insights and develop risk mitigation plans; Create and share intellectual capital including best practice guides and playbooks
Seniority
Senior, hands-on IC