Manufacturing Partner Success Manager
Core
Facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership to prevent production stalls and ensure seamless communication throughout the order/job life cycle.
Role type
Partner Success Manager
Builds
Order/job life cycle management for a global manufacturing marketplace
Domain
Manufacturing operations / Supply chain
Required skills
Queue management, Cross-software platform expertise, Manufacturing process knowledge, ERP tools proficiency, Quality management systems knowledge, Data analysis tools proficiency
Preferred skills
Experience with digital manufacturing marketplaces, Google Sheets proficiency, Manufacturing environment experience
Responsibilities
Resolve critical production blockers (cost/lead time discrepancies, freight, label issues), Manage end-to-end resolution of job cancellations and missing inspection documents, Oversee PSS dispute resolutions, Maintain communication queues to prioritize tasks and prevent stalls, Facilitate recovery of troubled orders to meet goals, Collaborate with Operations and Quality CoE teams, Escalate complex risks to leadership
Seniority
Mid-level, hands-on IC