Partner Success Manager III
Core
Facilitate manufacturing partners' success by expediting task completion, managing production queues, and escalating issues to ensure seamless order/job life cycle execution.
Role type
Partner Success Manager (Operations)
Builds
Manufacturing capacity utilization and partner satisfaction
Domain
Manufacturing / Supply Chain
Required skills
queue management, cross-software platform expertise, risk-based outreach, technical subject matter expertise, financial reclamation negotiation, quality management systems knowledge, ERP tools proficiency, data analysis
Preferred skills
digital marketplace experience, data analysis tools proficiency, manufacturing environment experience
Responsibilities
Serve as primary point of contact for partner community, orchestrate production process via queue management, conduct weekly portfolio reviews and risk-based outreach, resolve production blockers and RMA projects, collaborate cross-functionally with Operations and PD&T teams
Seniority
Mid-level, hands-on IC
