Customer Success Manager II
Core
Primary customer liaison and account manager driving success and efficiency throughout the order fulfillment lifecycle for dedicated assigned customers.
Role type
Senior IC Customer Success Manager (Supply Chain/Manufacturing)
Builds
Seamless order fulfillment and customer satisfaction for buyers and manufacturers on a digital marketplace
Domain
Manufacturing operations and digital marketplace supply chain
Required skills
Queue management, CAD/Print discrepancy resolution, Purchase Order (PO) management, SLA compliance, cross-functional collaboration, ERP tool proficiency, manufacturing process knowledge, analytical skills, project management
Preferred skills
Data analysis tools (Excel), experience with digital manufacturing marketplaces, manufacturing environment experience
Responsibilities
Collaborate with customers to resolve CAD/Print discrepancies, Manage and resolve discrepancies between Purchase Orders and Print/CAD specifications, Ensure Service Level Agreement (SLA) compliance by managing internal and customer queues, Negotiate changes, cancellations, and associated costs with partner solutions, Provide proactive order updates for large and gateway orders, Promote operational excellence through cross-functional collaboration and process improvement
Seniority
Mid-Senior, hands-on IC