Partner Success Manager III
Core
Facilitate manufacturing partners' success by expediting task completion, managing production queues, and escalating issues to ensure seamless order/job life cycle execution.
Role type
Partner Success Manager (Operations)
Builds
Manufacturing capacity utilization and partner satisfaction
Domain
Manufacturing operations / Digital marketplace
Required skills
Queue management, cross-software platform expertise, risk-based outreach, manufacturing process knowledge, ERP proficiency, quality management systems knowledge, financial reclamation negotiation, cross-functional collaboration
Preferred skills
Experience with digital manufacturing marketplaces, data analysis tools (Google Sheets), manufacturing environment experience
Technologies
ERP tools, communication software, Google Sheets
Responsibilities
Serve as primary point of contact for partner community; orchestrate production process and maintain queue awareness; conduct weekly portfolio reviews and manage risk-based outreach; act as technical subject matter expert for manufacturing technologies; proactively identify and resolve issues including RMA projects and financial reclamations; collaborate cross-functionally with Operations and PD&T teams.
Seniority
Mid-level, hands-on IC
