Partner Success Manager III
Core
Facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership to prevent requests from languishing in queues.
Role type
Partner Success Manager
Builds
Seamless communication and visibility throughout the production process for the partner community
Domain
Manufacturing operations and supply chain
Required skills
queue management, cross-software platform expertise, collaboration, organizational understanding, risk-based outreach, technical subject matter expertise, financial reclamation negotiation, quality management systems knowledge, ERP tools proficiency, data analysis
Preferred skills
experience with digital marketplaces, data analysis tools, manufacturing environment experience
Responsibilities
Serve as primary point of contact for the partner community; orchestrate the production process by maintaining communication queue awareness; conduct weekly portfolio reviews and manage risk-based outreach; act as a technical subject matter expert to resolve production blockers; proactively identify and resolve issues including RMA projects and financial reclamations; collaborate cross-functionally with Operations and PD&T teams.
Seniority
Mid-level, hands-on IC
