Senior Customer Engineer
Core
Senior Customer Engineer acting as a trusted technical advisor to enterprise customers, troubleshooting complex cloud/container issues, and building internal AI-powered diagnostic tools.
Role type
Senior IC Customer Engineer (DevOps/SRE)
Builds
Internal diagnostic utilities, automation scripts, and AI tools powered by LLMs for incident resolution
Domain
SaaS / DevOps / Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Kubernetes (k8s), ECS, Docker, AWS/GCP/Azure, CI/CD pipelines, Linux systems, networking fundamentals, Python/Node.js/Bash scripting, root-cause analysis, incident triage
Preferred skills
LLM training, Model Context Protocol (MCP), internal tooling development
Responsibilities
Troubleshoot complex customer issues across cloud/container environments; Perform root-cause analysis on pipeline failures and deployment issues; Build internal diagnostic utilities and automation scripts; Develop and maintain customer-facing playbooks; Lead live troubleshooting sessions and technical calls; Contribute to internal AI tools powered by LLMs
Seniority
Senior, hands-on IC