Customer Service Agent: Korean (4:00 am- 12:00pm)
Based in Spain
Core
Provide customer service via phone, email, and social media to resolve incidents and handle complaints for Fever's live entertainment platform.
Role type
Customer Service Agent
Builds
Customer support operations for Fever's global live entertainment platform
Domain
Live entertainment and culture technology
Deliverable
client delivery
Required skills
High Korean (oral & written), Spanish or English fluency, Zendesk usage, multitasking, time management, adaptability
Preferred skills
Previous User Support or Customer Service experience
Technologies
Zendesk
Responsibilities
Handle incoming calls and chats, provide accurate information, resolve customer complaints, follow communication procedures, engage customers, perform parallel operations work
Seniority
Individual Contributor