Patient Care Operations Analyst
Core
Optimize global patient care operations by managing Salesforce case workflows, analyzing operational data, and implementing AI-powered automations to improve patient support efficiency.
Role type
Senior Operations Analyst (Patient Care)
Builds
Optimized case management processes and AI-driven automation tools for patient support teams
Domain
Healthcare operations / Customer Support
Deliverable
production ML models | dashboards & analysis
Required skills
SQL, Salesforce Service Cloud, Superset, Data Analysis, Operational Process Optimization, AI Tool Integration, Stakeholder Management
Preferred skills
Spanish, Customer Support experience, AI/Workflow Automation experience
Technologies
Salesforce, Superset, SQL, AI-powered analytical tools
Responsibilities
Monitor global Salesforce case operations and identify issues before they affect patient support; Collaborate with regional managers to identify operational improvement opportunities; Translate operational findings into prioritized requests with evidence and recommended solutions; Coordinate with global Salesforce teams to drive system improvements; Document and standardize operational processes across markets; Monitor performance of AI-powered case-reply tools and recommend improvements; Maintain and develop dashboards to support operational analysis.
