Front Office Host
Core
First point of contact for guests, managing check-ins, lobby atmosphere, and local recommendations to create a warm, energetic welcome.
Role type
Front Office Host
Builds
Guest arrival experience, lobby environment, and local guest connections
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in processing, kiosk navigation, local knowledge, upselling, digital tool proficiency (PMS), multilingual communication (English, Italian), teamwork
Preferred skills
Proactive mindset, adaptability, energy management
Responsibilities
Welcome guests and set the atmosphere, assist with check-ins and payments, maintain lobby environment, offer local recommendations and event bookings, share guest feedback, coordinate with Housekeeping/F&B/Maintenance, promote outlets and upsell opportunities