Customer Service Agent: Korean (morning shift)
Remote
Core
Provide customer support via phone, email, and social media to resolve incidents and handle complaints for Fever's live entertainment platform.
Role type
Customer Service Agent
Builds
Customer support interactions for live entertainment events
Domain
Live entertainment / Customer support
Deliverable
client delivery
Required skills
High Korean (oral & written), Spanish or English (fluent), Zendesk, incident resolution, complaint handling, record keeping, communication, time management, multitasking
Preferred skills
Previous User Support or Customer Service experience
Technologies
Zendesk
Responsibilities
Handle incoming calls and chats, provide accurate information, handle customer complaints and follow up, keep records of interactions, process customer accounts, follow communication procedures
Seniority
Individual Contributor