Customer Service Agent: Dutch (12:00 - 21:00)
Core
Provide customer service via phone, email, and social media to resolve incidents, handle complaints, and manage customer accounts for Fever's live entertainment platform.
Role type
Customer Service Agent
Builds
Customer support operations for a global live entertainment platform
Domain
Live entertainment / Customer Support
Deliverable
client delivery
Required skills
Multilingual communication (Dutch, Spanish/English), incident resolution, complaint handling, account management, Zendesk proficiency, time management, task prioritization
Preferred skills
Previous user support experience, Zendesk experience
Technologies
Zendesk
Responsibilities
Answer incoming calls and chats, resolve customer incidents, handle complaints with solutions, follow up to ensure resolution, maintain customer records, adhere to communication policies
Seniority
Individual Contributor