Customer Retention Officer (MENA)
Core
Provide comprehensive client support via live chat, email, and phone, manage account verification and funding processes, and maintain high-value client relationships for an international fintech company.
Role type
Customer Retention Officer (Client Support)
Builds
Client satisfaction and account operational efficiency
Domain
Fintech / Online Trading
Deliverable
client delivery
Required skills
Fluent English and Arabic, customer support via chat/email/phone, account verification, funding process support, CRM usage, relationship management, financial services knowledge
Preferred skills
Problem-solving, analytical skills, multitasking, detail-oriented
Responsibilities
Deliver service and support via Live Chat, email, and phone; Contact clients regarding account verification and document submission; Contact clients to resolve funding issues; Maintain relationships with higher value clients; Collect and report client feedback; Ensure client records are up to date; Handle pending account matters
Seniority
Individual Contributor
