Customer Success Manager - French Speaking
Core
Senior Customer Success Manager for strategic and enterprise financial crime prevention clients, focusing on retention, product adoption, and commercial growth.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer success plans, QBRs/EBRs, case studies, and commercial growth strategies for financial institutions.
Domain
FinTech / Financial Crime Prevention / RegTech
Required skills
Strategic account management, upsell/cross-sell negotiation, contract renewal management, QBR/EBR execution, stakeholder alignment, SaaS deployment knowledge, financial services domain expertise, data-driven analysis, executive communication, team coaching.
Preferred skills
Dutch, German, Spanish, or Italian language skills, prior experience in Risk & Compliance industries.
Technologies
SaaS platforms, CRM tools, financial crime detection systems.
Responsibilities
Collaborate with customers to ensure successful adoption, retention, expansion, and advocacy; Act as a trusted advisor to maximize customer value; Proactively address and resolve escalated customer issues; Conduct Quarterly and Executive Business Reviews with senior stakeholders; Deliver product roadmap presentations; Serve as a bridge between customers and the Product team; Drive (re)negotiation of contract renewals; Identify and close upselling and cross-selling opportunities; Coach junior team members; Optimize internal processes for scalability.
Seniority
Senior, hands-on IC with mentorship responsibilities.