Remote Client Support Representative
Core
Serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth experience.
Role type
Client Support Representative (Travel)
Builds
Travel itineraries, trip updates, and client support services
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
email support, phone support, messaging platforms, itinerary management, cancellation handling, destination information, agency process knowledge, issue resolution
Preferred skills
travel industry experience, hospitality experience, customer service experience, independent work, system learning, booking platform proficiency
Responsibilities
Respond to travel-related inquiries, assist with itinerary changes and cancellations, provide destination and process information, monitor upcoming trips, resolve client issues
Seniority
Individual Contributor
