Infrastructure Engineer
Core
Hands-on Infrastructure Engineer supporting a secure Voice and PCI compliant platform, resolving complex call issues, and maintaining datacentre infrastructure.
Role type
Senior IC Infrastructure Engineer (Voice/Networking)
Builds
Reliable, high-quality secure communications and PCI compliant voice solutions
Domain
Telecommunications / Secure Communications / PCI Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SIP and VoIP troubleshooting, PCAP analysis (Wireshark), IP networking, Linux administration, datacentre hardware installation, carrier/technology partner liaison
Preferred skills
SBC/RTP/media troubleshooting, hosted voice/UC platforms, virtualization, scripting (Bash/Python/PowerShell), MSP/telecoms background
Technologies
SIP, VoIP, Wireshark, Linux, SBC, RTP, Hypervisor
Responsibilities
Investigate and resolve customer incidents on the PCI platform, capture and analyse packet traces, troubleshoot SIP signalling and media issues, configure and onboard new customer environments, perform routine platform maintenance and system updates, assist with datacentre deployments and hardware installation, maintain technical documentation, participate in out-of-hours support rota
Seniority
Mid-Senior, hands-on IC