Chargé de relation clientèle de fin de Contrat LLD H/F
Core
Managing end-of-contract closures for long-term lease (LLD) financing, handling vehicle takeovers, calculating indemnities, and resolving disputes for corporate clients.
Role type
Client relationship manager (end-of-contract LLD)
Builds
End-of-contract settlement processes and client satisfaction for corporate fleet financing
Domain
Automotive finance / Long-term leasing
Deliverable
client delivery
Required skills
Contract closure management, indemnity calculation, dispute resolution, stakeholder negotiation, process improvement, data analysis (Excel), multitasking
Preferred skills
Empathy, solution-oriented thinking, team collaboration, adaptability
Technologies
Excel, fleet management applications, customer relationship tools
Responsibilities
Manage end-of-contract closures for Mobilize lease and CO (proximity fleet/enterprise accounts), record contract transfers, determine and invoice client indemnities based on signed protocols, inform and resolve anomalies in contract management, support negotiations with clients and dealer networks, study and resolve non-running vehicles, participate in organized group restitutions, assist the dealer network with the restitution application, negotiate custody fees
Seniority
Mid-level, hands-on IC