FX Customer Relations Executive
Core
Point of contact for corporate clients providing daily operational and trading assistance, acting as an ambassador for the product and service.
Role type
FX Customer Relations Executive
Builds
Client relationships and retention on the EBO platform
Domain
Fintech / Foreign Exchange
Deliverable
client delivery
Required skills
Client servicing, problem-solving, written and verbal communication, commercial awareness, numerical confidence, attention to detail, multitasking, prioritization, internal stakeholder management
Preferred skills
Sales experience, knowledge of FX, knowledge of Ebury products, interest in currency markets
Technologies
Microsoft Excel, EBO platform
Responsibilities
Manage a portfolio of 300 clients trading online, resolve client issues as they arise, liaise between internal departments to find solutions, promote company offerings to identify growth opportunities, deal with live currency trade booking and high-value payments
Seniority
Individual Contributor
