Telephony & UC Analyst
Core
Analyze voice services, usage, and costs to optimize a multi-site healthcare telephony environment and lead the migration from legacy systems to a Microsoft Teams-based cloud solution.
Role type
Telephony & Unified Communications Analyst
Builds
Efficient, cost-effective, modern cloud telephony infrastructure for a large healthcare network
Domain
Healthcare / Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Telecommunications analysis, asset auditing, contract management, cost optimization, migration planning, stakeholder coordination, documentation, SIP trunking, PABX, IP telephony, number management
Preferred skills
Microsoft Teams Phone, Operator Connect, Direct Routing, WAN/SD-WAN, QoS, ITIL Foundation, Agile, Prince2
Technologies
Microsoft Teams, SIP, ISDN, PSTN, PABX, SD-WAN
Responsibilities
Audit and maintain centralized telephony asset registers; analyze invoices and utilization data to identify cost savings; plan and execute telephony migrations and service porting; coordinate with carriers and internal teams for service changes; report on transition status and recommend operational improvements
Seniority
Mid-Senior, hands-on IC