Service Communications Intern
Core
Create, maintain, and optimize content for multilingual Help Center, Chatbot, and Customer Service tools to improve digital customer experience.
Role type
Service Communications Intern
Builds
Multilingual Help Center, Chatbot, Customer Service tool content and processes
Domain
Hospitality / Customer Experience
Deliverable
product features
Required skills
Content creation, Multilingual writing, Process optimization, Stakeholder collaboration, Research, MS Office
Preferred skills
Canva, Adobe Suite, Native German/Italian/Spanish/Dutch
Responsibilities
Design and optimize service communication processes, Create and maintain Help Center and Chatbot content, Organize communication materials (photos, videos, testimonials), Collaborate on customer service initiatives, Research communication best practices
Seniority
Intern