Stage Assistant(e) IA Conversationnelle (F/H)
Core
Develop and optimize Phin, a conversational AI chatbot for customer service, by managing workflows, enriching knowledge bases, and analyzing performance metrics.
Role type
Junior IC conversational AI assistant (intern)
Builds
production ML models | product features
Domain
Customer service + conversational AI
Deliverable
production ML models
Required skills
conversational AI workflows, knowledge base management, data analysis, technical writing, SaaS tools, Excel, English (fluent)
Preferred skills
CRM tools, IT projects, FAQ creation, additional languages
Technologies
Intercom, CRM, back-office tools, SaaS
Responsibilities
Write rules and conversational workflows for the AI, analyze customer questions and AI responses to identify gaps, update knowledge base content, test improvements before deployment, track KPIs like resolution rates and transfers, prepare weekly performance dashboards, collaborate with international teams on content consistency.
Seniority
Intern, 6-month duration (via careerplan.io/jobs/E3-008-07-374-stage-assistante-ia-conversationnelle-fh-at-maytronics)