Middle Support Engineer
Core
Resolve customer data issues, manage incidents, and improve system monitoring for a mobile virtual network operator.
Role type
Middle Support Engineer
Builds
Incident response workflows, monitoring improvements, and data quality fixes
Domain
Telecom / Mobile Virtual Network Operator
Deliverable
dashboards & analysis
Required skills
SQL, Root Cause Analysis, Log analysis, Kusto Query Language, Incident management, Data quality checks
Preferred skills
PowerShell, Python, C#, Azure DevOps, ITIL, MS CRM, Azure services (LogicApps, Functions, Service Fabric, AKS, Redis)
Responsibilities
Fix customer data to resolve specific problems, Handle P1/P2/P3 incidents and perform root cause analysis, Create and update documentation for business flows, Review and improve existing alerting systems, Conduct post-incident analysis and create scripts for data issue resolution, Perform data quality checks to fix inconsistencies
Seniority
Mid-level, hands-on IC
