Staff Technology Engineer - On-Site Support
Core
Providing L1 & L2 end-user IT support for hardware, software, and identity access across a mixed Dell/Windows & macOS estate for THG colleagues globally.
Role type
Senior IC IT Support Engineer
Builds
Productivity and operational continuity for internal staff
Domain
Enterprise IT Operations / End-User Computing
Required skills
Troubleshooting hardware & software, Device enrollment & replacement, Microsoft 365 administration, Entra ID management, MFA troubleshooting, macOS support, Basic networking (TCP/IP, Wi-Fi), Asset management
Preferred skills
SAML authentication protocols, Jamf Pro, Meeting room & AV support, VIP user support, ITSM tools
Technologies
Dell, Windows, macOS, Microsoft 365, Entra ID, Intune, SAML, Jamf Pro
Responsibilities
Troubleshooting hardware & software issues, Providing desk-side & VIP support, Supporting meeting rooms & AV, Managing assets & documentation, Handling device enrollments & replacements, Resolving MFA & identity access issues
Seniority
Mid-level, hands-on IC
