Customer Success Support | Guardião(ã) de Contas
Core
Temporary coverage of creator portfolios, ensuring relationship continuity and service quality during Account Manager absences.
Role type
Customer Success Support Specialist
Builds
Creator relationships and portfolio management
Domain
Creator economy / Digital education
Deliverable
client delivery
Required skills
Customer Success experience, account management, CRM usage, risk identification, process improvement
Preferred skills
Digital market knowledge, CRM tools expertise
Responsibilities
Provide temporary portfolio coverage, maintain active contact with creators, conduct consultative meetings, identify account reactivation opportunities, update CRM records, collaborate with partner teams
Seniority
Individual Contributor