Technical Support Lead
Core
Build and lead a customer support function from scratch for an AI-first startup serving global enterprise customers.
Role type
Founding Technical Support Lead
Builds
Customer support processes, tooling, and team for enterprise clients
Domain
AI/LLM applications, Enterprise Software
Deliverable
production ML models
Required skills
Technical support leadership, process design, team building, enterprise customer management, log analysis, AI tool usage
Preferred skills
Solutions engineering experience, startup environment experience, Fortune 500 client experience
Technologies
AI tools (Copilot, Claude, Cursor)
Responsibilities
Design support processes, workflows, and escalation paths; Lead day-to-day support operations for global enterprise customers; Hire and grow a team of Support Engineers; Build and maintain a knowledge base; Partner with Product and Engineering to drive root cause fixes
Seniority
Senior, hands-on IC
