Enterprise Technical Account Manager
Core
Drive technical integration success for enterprise clients by managing API usage, resolving issues, and leading onboarding for an API-first promotion engine.
Role type
Enterprise Technical Account Manager (API Integrations)
Builds
API-driven promotion and loyalty platform for enterprise clients
Domain
SaaS / Fintech / Incentive Management
Deliverable
client delivery
Required skills
API integration management, enterprise account management, SaaS product experience, technical troubleshooting, stakeholder management, data-driven decision-making
Preferred skills
Technical partnership development, onboarding process design
Responsibilities
Own end-to-end technical integration of the platform into client ecosystems, troubleshoot recurring technical issues and drive escalations, manage a portfolio of enterprise accounts tracking API usage, partner with Customer Success and Engineering teams, design and improve customer onboarding processes, guide customers through expectation-setting conversations
Seniority
Mid-Senior, hands-on IC
