Head of Operations (f/m/d)
Core
Lead and scale core operational departments (Custody, Payments, Treasury, Account Management, Vendor Management) to ensure operational excellence, risk management, and compliance for a global FinTech platform.
Role type
Senior leadership Head of Operations
Builds
Scalable operational workflows and high-performing teams across five critical financial verticals
Domain
FinTech / Financial Services
Required skills
Executive leadership, multi-disciplinary team management, operational scaling, risk framework design, regulatory compliance, vendor negotiation, process optimization, data-driven decision-making
Preferred skills
Change management, stakeholder communication, resilience in high-stakes environments
Technologies
Core banking systems, payment gateways, custody platforms, vendor management frameworks
Responsibilities
Provide strategic direction to five operational teams; mentor and develop team leads; design scalable operational strategies; oversee custody, payment, account management, and vendor operations; establish risk KPIs and KRIs; act as escalation point for audits and regulatory inquiries
Seniority
Senior, executive leadership