(Hiroshima) Senior Manager, Field Service
Core
Lead the Field Service Engineering organization to ensure stable operation and high service quality of semiconductor manufacturing equipment at customer sites.
Role type
Senior Manager, Field Service Engineering
Builds
Semiconductor manufacturing equipment (ALD, Epitaxy, PECVD) installation, commissioning, maintenance, troubleshooting, and upgrades
Domain
Semiconductor manufacturing equipment / Field Service Engineering
Required skills
Team leadership, technical troubleshooting, escalation management, resource planning, KPI management, cross-functional collaboration, process improvement, training and development
Preferred skills
Experience with foreign companies, global project collaboration
Technologies
ALD, Epitaxy, PECVD
Responsibilities
Manage Service Engineer team and organizational operations; Set goals, coach, and develop team members; Oversee equipment installation, commissioning, maintenance, troubleshooting, and upgrades; Lead escalation response for equipment issues and major technical challenges; Improve service quality and customer satisfaction through regular communication; Manage KPIs including uptime, service quality, safety, and response speed; Plan staffing and resource allocation based on customer demands; Collaborate with HQ, overseas sites, R&D, and Product Support to solve technical issues; Share field technical information and customer feedback internally; Standardize service processes and drive continuous improvement; Promote technical training and skill development; Coordinate with internal and external stakeholders; Ensure compliance with safety, quality, and compliance standards; Respond to major incidents and emergency cases as needed
Seniority
Senior Manager, hands-on leadership